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eCPRINT Refund policy

eCPRINT values honest and respectful feedback. Please note that eCPRINT requires all feedback to be submitting in writing (email preferred).

Quotations
All prices quoted are based on work specified in the quote (or the verbal instructions given by the customer at time of order). Quotes are valid for a period of 14 days from their date. Quotes will be deemed accepted upon the Customer making an Order
Prices quoted are based on the current cost of production, (materials, labour, machine time etc) and are subject to amendment by ECPRINT before or after acceptance of the quotation to meet a variation in the cost of production between the date of quotation and the date of execution of the order, provided there is no unreasonable delay on the part of ECPRINT.

Customers Instructions
eCPRINT shall only be required to fulfil the instructions specified in the quote. The customer is responsible to provide written instructions at the time of quotation. eCPRINT shall not be responsible for errors or omissions due to misinterpretation of verbal instructions.
The cost of additions or alterations to any proof submitted to a customer will be added to the price (unless changes to the proof are merely typographical corrections).

Claims
The customer must inspect goods or services supplied by eCPRINT within 7 days from delivery or otherwise, within 7 days of notification that the goods are ready for despatch. Any claims on the quality of the order must be in writing within seven (7) days. No claims shall be accepted from the customer beyond this period. Customers who believe that their printing is not up to standard are requested to follow our claims procedure:
1. Email your consultant with a valid order number or invoice number, and a detailed desciption of the problem.
2. If the quality of printing is the problem, then eCPRINT may request a sample to be mailed in a regular suitable envelope:
c/o eCPRINT Claims
10/3 Goddard St Rockingham WA 6168
If your claim is valid, we will credit you for the cost of returning the goods.

Refunds and remedies
As per Australian consumer law, we are not required to provide a refund if you change your mind about the services you asked for. However, eCPRINT is a service business, and our job is to make sure you are satisfied. If you change your mind along the way (before you authorise the job to go to print) we will do everything possible to make the changes you want, as long as we will not be out of pocket for work already completed at your initial request. We will try and work with you to come up with a common sense resolution of whatever the problem may be.
If you have a 'major problem' with our service, you can choose to cancel your contract, and receive a refund for all unconsumed services. If you have a major problem with our service, you must call our complaints department - 08 9524 9038 to instigate a claim. A major problem is defined as:
• a problem that would have stopped someone from purchasing the service if they had known about it
• is substantially unfit for it's specific purpose, and can't be easily rectified within a reasonable time
• creates an unsafe situation

If the problem is 'not major', we will fix it within a reasonable time. Problems that are 'not major' can be raised with your eCPRINT consultant. If you are unable to reach a satisfactory resolution with your consultant, you may escalate the issue with our complaints department - call 08 9524 9038.

Liability
To the fullest extent permitted by law, except as provided herein, eCPRINT shall not be liable to the customer in contract or for any loss or damage or for consequential loss or damage of any kind arising out of the supply of the goods and/or services, or arising out of eCPRINT’s negligence, or in any way whatsoever.
eCPRINT acknowledges liability for implied warranties under Trade Practices Act 1974, (the Act) provided that liability for a breach of a condition or warranty implied by Division 2 of Part V of the Act (other than section 69) is hereby limited to:
1. In the case of a print job, eCPRINT may offer any one or more of the following at our discretion:
a) The replacement of the incorrect or faulty part of the print job, or
b) The re-supply of the entire print job
c) The refund of the cost of replacing the incorrect or faulty part of the print job
d) The payment of the cost of having to re-supply of the entire print job
2. In the case of design services:
a) The supplying of the design services again; or
b) The payment of the cost of having the design services supplied again.
eCPRINT will not be liable to the customer for loss, howsoever caused, of any data stored on disks, tapes, compact disks or other media supplied by the customer to eCPRINT or for any damage, loss or destruction of any property of the customer unless the loss or damage has been caused by the failure of eCPRINT to exercise due care and skill in handling or storing such property.

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