How much will my design cost?
When ordering your print job, you will be prompted to select your design option, the price will vary depending on the print job you need a design for, but the sliding scale of design costs is based on the skills required for the specific option selected and the amount of time your job will take to create including proofs and allowable changes. Find out more about our design options and select which option you think best meets your needs and budget.
Are there any hidden expenses?
We work on set charges so you know up front exactly how much your job will cost. Check the details when ordering your job, some design options do not allow for changes after the brief has been supplied, other options may include 1 or 2 rounds of changes.
How long will it take until i can see a proof?
Once you have ordered your job, we will confirm your order and process a 50% payment as a deposit for your job, or for online orders complete payment up front. Once payment is confirmed, we will schedule your job for our design team. Depending on the design job required (business cards are quickest - 32 page booklets are slowest) we will usually get back to you with a draft design within 2-3 working days. Your draft design will be emailed to you, or mailed if you prefer, or you can view it at your local eCPRINT office in person.
What if i don't like the design?
If you don't like the design, thats fine, just tell us and we will make it right. We are not happy until you are, so tell us want you want changed and we will do it for you. These are called changes or alterations. Some graphic design options however do not allow for any rounds of changes so if you are a picky/ fussy person, we recommend you go for the corporate or premium graphic design options as these usually allow for 1 or 2 rounds of changes.
What happens if there are mistakes in the proof?
Mistakes made in the creation phase are corrected free of charge and then re-proofed. These are called corrections. It is up to you (the client) to ensure you provide us with all the correct information to be included in your design, and although we have spell checking and proof readers, we are only human and mistakes sometimes do happen. It is up to the client to ensure that they are 100% happy with all the content of the design and they AUTHORISE eCPRINT to proceed with production of the job.
What happens if there are mistakes in the printed job?
You (the client) are responsible for authorising us (eCPRINT) to mass produce your job. We take all care in production of your artwork, but it is your responsibility to ensure that you read through the entire proof before signing it or emailing us to authorise it to go to print. We recommend you also get a friend or relative to read it as well just to make sure. We do not reprint any jobs at our expense as a result of mistakes found by the client AFTER the final proof has been signed or authorised by the client.
What if i want to do the artwork myself, or get a friend to do it for me?
You might be able to do your own artwork using some fancy software you have on your computer. That's fine, however you need to ensure you comply with our DIY artwork requirements. Click here to visit our DIY design resource section which includes tips and tricks, guidelines and specifications, templates and downloads. We insist that you supply your file in an acceptable format as well as supplying a print ready file complying to our specifications. We reserve the right to request you to resupply your artwork if it does not meet our specifiactions, or you may be charged for us to make changes to your artwork to ensure the best results when printed.